becomes nShift TMS base
Technically, there is no difference as both booking sites belong to
the same platform. You will also be able to use your previous DHL Shipping plugin for
WooCommerce & the Magento 2 module, but you will have to switch services.
DHL Multishipping will close on 31 May 2022. If you have a plugin or module from Oktagon/Media Strategy, you do not need a new plugin, but can use the previous one. However, you will need to switch to e.g. nShift TMS, TMS-base or Web-TA. However, this FAQ is only about nShift DHL & TMS/Web-TA-Base.
The nShift TMS-Base plugin and the Magento 2 module are available in the nShift TMS portal.
Yes, if you have DHL Multishipping from Oktagon/Media Strategy you can continue as usual. You only need to change the subscription to DHL/TMS-base.
Technically, there is no difference as both booking sites belong to the same platform. The difference will mainly be in terms of appearance, and some menus will look different. In Web-TA Base it is possible to book shipments also with DHL Express, which was not possible in DHL Multishipping.
Until 31 October, TMS/Web-TA Base is free for all users migrating from DHL Multishipping. For those with 10 or fewer shipments per month (on average), TMS/Web-TA Base is free even after that. See below for price list based on shipment volume.
Your monthly fee is based on your average send volume over the last 12 months and is updated once a quarter. nShift will send you an invoice with a discounted monthly cost down to 0 SEK for your TMS/Web-TA Base account (excl. options) valid until 31 Oct, which will indicate the price level of your send volume.
The notice period under the Terms is 1 month for nShift's services. It is worth noting that nShift invoices on a quarterly basis and that the current payment period, which is therefore for 3 months, is always paid in full regardless of when a notice of termination is received. If the termination is requested with less than one month left in the current payment period, the next three-month period is also activated and the account is only closed when this period is over.
No, all options already activated on your DHL Multishipping account will remain after the transition to TMS/Web-TA Base, and will be invoiced as before if the option is not free.
Yes, the same functions will be available in Web-TA Base as in Multishipping and all personal settings will remain unchanged.
All broadcast data, both pending and archived, will be retained when your account is converted to nShift TMS/Web-TA Base. However, this data will not be transferable to MyDHL Freight.
Yes, unless otherwise agreed between you and DHL.
Yes, the conversion process is immediate and your new account will be ready to use immediately after you log out of DHL Multishipping and log in to nShift TMS/Web-TA Base.
After 31 May, you will no longer be able to use your DHL Multishipping account to book shipments, but the shipment history and the ability to convert to a TMS/Web-TA Base account will remain.
You can log in via the following link: https: //service.web-ta.net/login/
No, the integration link from the Oktagon/Media Strategy will work as before and will therefore not be affected.
Yes, with the difference that nShift support can help you with questions related to the use of the service (nShift TMS/Web-TA). Questions related to DHL services and various other carrier-specific issues still need to be addressed directly to DHL customer service. And questions regarding Oktagon plugins & modules are handled by Oktagon support.
As an nShift TMS customer, you have access to their Help Center, which provides detailed descriptions in text and images on how to use the service. You can also call nShift at +4687298850 to speak to their TMS/Web-TA support.